18 okbajee Privacy Policy

Certain information must be provided in order to open an account and use services on 18 okbajee. This information is collected in various ways.

1.1 Information You Provide Directly

When you register, make a deposit, or request support, you provide the following information directly:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment method details — information relating to bKash, Nagad, Rocket, or bank accounts

1.2 Automatically Collected Information

When you use our website or app, some information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Activity logs on the platform — which games you played, when you logged in, session duration
• Browsing behaviour collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

When needed for identity verification and fraud prevention, information about you may sometimes be received from verification services or payment processors.

Collected information is used only for the following legitimate purposes:

2.1 Account Management and Service Delivery

Your information is used to create, manage, and secure your account; to process deposits and withdrawals; and to properly deliver all services on the platform.

2.2 Identity Verification and Security

Identity verification is carried out at the time of registration and, where necessary, afterwards, in order to prevent fraud, money laundering, and other unlawful activity. This process is essential for the protection of all users.

2.3 Customer Support

When you seek support via live chat or email, your account and transaction information is used to provide fast and accurate assistance.

2.4 Communications and Notifications

Important account-related notifications, transaction confirmations, and security alerts are sent to your registered mobile number or email. Promotional messages may also be sent based on your consent.

2.5 Platform Improvement

Information is analysed to improve platform functionality by studying usage patterns, adding new features, and enhancing the user experience.

The 18 okbajee website uses cookies — these are small text files stored on your device. Cookies come in different types:

3.1 Essential Cookies

These cookies are necessary for the core operation of the website. They include maintaining login sessions, security checks, and remembering your preferences. Disabling these cookies will prevent the website from functioning properly.

3.2 Analytics Cookies

Analytics cookies are used to understand which pages are used most, how long users stay, and where issues occur. This information is collected without identifying individuals.

3.3 Preference Cookies

These cookies are used to remember your chosen settings, such as language selection or display preferences. You can manage cookies from your browser settings, though some features may become limited as a result.

18 okbajee does not sell your personal information. However, information may be shared in certain specific cases in order to deliver services:

4.1 Payment Processors

The necessary information is sent to the relevant payment processor to complete transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers. These organisations follow their own privacy policies.

4.2 Identity Verification Services

During the account verification process, certain information may be shared with third-party identity verification organisations. These organisations operate under strict data protection agreements.

4.3 Legal Obligations

Relevant information may be provided to authorities in the case of a court order from a competent court or a legal obligation. In such cases, we provide only the information required by law.

4.4 Game Software Providers

Some account information is shared with licensed game studios such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe in order to operate games. These organisations manage this information in accordance with their own data protection policies.

18 okbajee has put in place technical and procedural measures at multiple levels to protect your information.

5.1 Encryption and SSL Protection

All information transmitted through the website and app is protected by SSL encryption technology. This means that no unauthorised party can read the data during transmission.

5.2 Access Controls

Access to personal information within our internal systems is strictly limited. Only staff who need it may view information in specific circumstances, and all access is logged.

5.3 Data Retention Period

Your information is retained for as long as your account remains active and within the required legal time limits. Even after an account is closed, certain information may need to be kept to meet legal obligations.

You have certain important rights regarding your personal information. 18 okbajee respects these rights.

6.1 Right to Access Information

You may request to see what information we hold about you. After verifying this request, the information will be provided within a set timeframe.

6.2 Right to Correct Information

If your account contains incorrect information, you may request that it be corrected. If the correct documents are provided, the information will be updated subject to verification.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfil where there are legal obligations or ongoing transactions.

6.4 Right to Opt Out of Promotional Communications

You may unsubscribe from promotional emails or SMS at any time. However, it is not possible to stop urgent account-related notifications from being sent.

6.5 Right to Object to Processing

You have the right to object to the processing of your information in certain circumstances. We will review such requests and take appropriate action.

18 okbajee is committed not only to data protection but also to the overall wellbeing of users. As part of our Responsible Gaming policy, we analyse users' gaming behaviour data to identify unusual activity and provide support where needed. Information collected for this purpose is used solely for the benefit of the user and not for any commercial purpose.

If you use responsible gaming tools such as self-exclusion or limit-setting, your chosen preferences are stored in our system and remain in effect for the specified period.

18 okbajee's services are exclusively for those aged 21 and above. We do not knowingly collect any personal information from minors. If a person registers using a false age and this is brought to our attention, that account will be closed immediately and the associated information will be deleted.

If you suspect that someone you know who is a minor is using this platform, please contact us.

Our servers and some service providers may be located outside Bangladesh. In such cases, before transferring data it is confirmed that adequate data protection measures are in place at the destination. The applicable legal framework for international data transfers is followed.

18 okbajee may update this privacy policy at any time based on changes to the service or legal requirements. When changes are made, the "Last Updated" date at the top of this page will change. For significant changes, a notification may be sent to your registered mobile number or email.

If you continue using the platform after changes have been made, you will be considered to have consented to the new policy. We therefore recommend checking this page regularly. Additionally, to learn more about the general terms of use, please visit our About Us page, which contains details about the platform's values and operations.

If you have any questions, complaints, or requests regarding the privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.